Frequently asked questions

Here you can find the most asked questions that will most likely help you!

We offer a full refund within 12 hours of purchase, no questions asked. Additionally, if your order does not arrive within the promised timeframe (3-5 days), you are eligible for a full refund. Our store is Shopify verified, ensuring that all transactions are processed securely and reliably. To request a refund, simply contact our support team with your order details. Refunds typically take ~12 hours to process.

We put the most time and effort into ensuring both the quality of our products and the speed of delivery. We guarantee that your package will be delivered within 3 to 5 business days

DHL Track and Trace
FedEx Track and Trace
Copy the tracking number from your order and paste it into the website of your chosen courier

Delivery costs 10€. However, if your order total reaches 300€ or more, shipping is free!

Yes, you can cancel your delivery or change your delivery address within 12 hours of your purchase.

Yes, your parcel is shipped discreetly! We understand the importance of privacy, so all packages are plain and unbranded, ensuring complete confidentiality. Rest assured, your purchase will arrive securely, with no indication of the contents on the outside.

We accept two payments, PayPal and Cryptocurrencies. Both are marked as the safest ones, so it's your choice which one is the best for you.

Orders are processed and shipped every day at 4 PM CEST. Once your order is dispatched, you'll receive a confirmation email with tracking details to keep you updated on your delivery's progress!

You can contact our support on Live chat that is on the Bottom-right corner of the website. Feel free to ask anything at any time.

Ask us anything

E-mail us with the form below, or text our Live support agent on Bottom-Right corner.